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When great eLearning comes up against a lousy learning culture, the culture wins every time.
An organization that has a learning culture is one where knowledge, insight, and expertise are freely shared. Having lots of training, including lots of eLearning is not enough. A learning culture goes to the heart of how the organization is led and managed, how performance and knowledge sharing is recognized and rewarded, and how the organization sees and deals with experimentation, risk, out-of-the-box thinking, and innovation.Becoming a real learning organization is much harder than becoming a technologically savvy organization. While both are important, a solid learning culture can thrive without the latest technology, but the latest technology won’t, in and of itself, create a learning culture.
Peter Drucker once said “Culture eats strategy for breakfast.” How true. A bad organizational culture can smother almost all innovativeness. This is surely the case when eLearning, even great eLearning, comes up against it. When it fails, as it will inevitably will, you must get beyond the technology, the strategy or the learning design, to the broader environment. It is there you will find your culprit.
http://www.learningsolutionsmag.com/articles/1848/marc-my-words-the-three-laws-of-elearning-failure/page2